Note & Tell Support

Frequently asked questions

Where are records and photos stored?

Health records, questions, rehab content, attached photos, and other in-app data are stored only on this device. The App does not use accounts or online storage for this data and excludes it from iCloud or Google cloud backup and synchronization with another device. In-app data is not retained for use on a new device after an operating-system device-to-device transfer.

Can records be restored after a device change, reinstallation, loss, or failure?

No. In-app data is lost if the App is deleted, the user changes devices, or the device is lost, damaged, erased, or reset. The operator cannot recover it.

Does checking a previous paid-version purchase restore my records?

No. If you previously bought the paid version, you can use the paid features again with the same account used for the purchase. This does not restore health records, questions, rehab content, photos, or other in-app data.

Can a saved PDF restore my records in the app?

No. You can save important records as a PDF on your phone or another location, or send the PDF to someone else. However, a saved PDF cannot restore your records in the app.

Does the App diagnose conditions or recommend exercises?

No. The App organizes records entered by the user to support conversations with healthcare providers.

How do I delete records?

Open Settings in the App and choose “Delete all records.” This removes health records, rehab content, questions, healthcare institutions, facilities and staff, attached photos, and the next rehab visit date. Deleted information cannot be restored. Purchase status is not deleted.

Contact

Operator and developer: F_MASA
Email: masamasa.199133@gmail.com

Before contacting support

Please do not include personal information such as names, diagnoses, or health record details in your message.

If the App is not working as expected, please include your device model, OS version, and the steps that led to the problem.